What To Do When a Print Job or Wi-Fi Direct Connection Fails?

Poor WiFi connection, wifi direct connection fails, or print job errors can be resolved by setting up the correct requirements.

  • Make sure you check your WiFi Direct status. It should be on before sending the print jobs.
    • Touchscreen Printers: Tap on the WiFi Direct icon. If you find the status Off then go to Settings and enable it.
    • Non-touchscreen Printers: Open the WiFi Direct option and then check if the light is steady. If not, then use the WiFi Direct button to turn it on.
  • To improve your signal strength, make sure you move your printer and PC or phone close together.
  • Restart your computer and printer to clean the error conditions.
  • Remove the USB or Ethernet cable. These may interrupt the connection and driver installation.
  • Get the HP Smart app or HP print driver.
  • Restore the WiFi setup mode on HP printers.
    • Touchscreen Printers: Tap on the Wireless or Setup icon, click Settings or Network Setup, and click Restore Network Settings.
    • Non-touchscreen Printers: Open the Restore WiFi Setup mode on the printer. Then, use the buttons to restore the default settings.

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