How to Troubleshoot Wireless Network on Windows 10 for HP Computers?

When connecting your Windows computer to a wireless network, your connection may be interrupted or find difficulty connecting to it. If you are going through such an issue, you can troubleshoot wireless network or internet problems by performing the repairing methods.

Troubleshoot wireless network on Windows 10

Fix 1: Inspect the wireless signal network to troubleshoot

Before you troubleshoot wireless network, make sure you check if the wireless signal is on. To verify this, you can inspect the wireless key or button in the notification section of the Windows taskbar.

  • Find the wireless button or key on your Windows computer. You will either see the airplane icon or the wireless signal icon.
  • Then, click this icon and wait for about 10 seconds.
Networking icon on Windows
  • At this moment, you need to observe the notification area if it makes any changes to the wireless connection icon and wireless key or button.

In case the key or button does not light up, you can hover the mouse over a wireless connection sign in the notification section of the Windows taskbar. Here, you can check the status of the current connection.

If the wireless signal is on, you can connect to your internet again. However, if you find the wireless signal off then you can press the key or button and connect to the network again.

Fix 2: Update Windows operating system

Be it network issues or other errors, if you are using an outdated operating system, the issues are likely to occur. Thus, it is important to make sure that your system is always up to date so it can perform efficiently without facing any errors with wireless connections.

  • Use the Windows search bar to find Windows Update.
Windows update settings
  • Then, you will see the Check for Updates button, click on it to find updates.

If there is any update available for your system, it will start downloading automatically. Once the process is finished, you can restart your Windows computer and connect to the wireless network.

Fix 3: Using troubleshooting tools for wireless network

Wireless network-related problems can be easily solved by using troubleshooting tools. Windows Network & Internet Troubleshooter and HP Support Assistant app are two useful tools to scan the network. After that, it finds the root cause and troubleshoot the wireless network connection problem.

Use Windows network and internet troubleshooter

The Network and Internet Troubleshooter is provided by Windows to scan the wireless network connection and resolve the issue. To run this tool, you can follow these instructions on a Windows PC:

  • In Windows, click right on the network connection icon.
  • Select the Troubleshoot problems option.
  • Wait for a moment while the troubleshooter scans the network connection. If it prompts, you can choose the type of network issue and continue following the on-screen instructions to fix the issue.
  • Now, review the details displayed on your screen. Check what has been found and fixed. If any action is provided to solve the problem, consider that too to troubleshoot wireless network.

Troubleshoot wireless internet with HPSA network diagnostics

HP Support Assistant (HPSA) is a useful tool to check the network of your Windows computer. As you run HPSA, it starts performing the network diagnostic for your system. Then, continue to detect the issue, and repair it in the best possible manner.

  • Open the HP Support Assistant tool through the Windows search bar. Alternatively, you can click on the tool icon in the taskbar. In case you have not installed the HPSA app, install it from here.
HP Support Assistant screenshot
  • Now, select your Windows PC.
  • Go to the Troubleshooting and Fixes section.
  • Click on the Network Check option.
  • If you are prompted to enter the admin password, you can provide the details and confirm the action to proceed further.
  • Select Next and wait for the tool to finish the process.

Running Network Check from the Troubleshooting & Fixes section will solve the process. However, you might require the following steps if the diagnostic test detects any issue:

  • Go to the Possible Root Causes section.
  • Here, you can select the possible causes, choose the recommended action, and continue following the displayed instructions.
  • As you complete the process, click the Recheck button again.

If it detects any issues again, repeat the aforementioned steps until it troubleshoot the root causes of the wireless network or internet issue on Windows.

Fix 4: Updating hardware drivers to troubleshoot wireless network

Hardware drivers such as wireless, audio, graphics, or others should be updated to the latest version to avoid errors. If your wireless network has some issues, you can use Device Manager to resolve the problem.

  • Use the Windows search bar to find Device Manager on Windows.
  • In Device Manager, go through the list of installed devices. From here, you can click on Mice and Pointing Devices.
  • Then, click right on the wireless adapter and choose Update driver.
  • Follow the on-screen prompts to proceed with the installation process.

When the hardware drivers are updated, you can restart the Windows computer. Then, try connecting to the wireless network. If it is creating issues, troubleshoot wireless network using other methods.

Fix 5: Reset your wireless router, modem, or gateway

One of the easiest ways to troubleshoot a wireless network or the internet is to reset the wireless router, gateway, or modem. For detailed instructions, you can go through the following information:

  • Power off your Windows computer.
Shut down your computer
  • Then, remove the power cables from your wireless router, broadband modem, combined router/modem, or gateway.
Unplug your router device
  • Wait for about 5 seconds and then connect the power cords back.
  • Then, wait until all the lights turn on.
  • At this point, you can check the status of your network connection:
    • All the connection lights are off: Plug the power cord into a different power outlet and inspect the power source. If you don’t see the lights on, replace or service your broadband modem or wireless router.
    • Only the Power light is on but the rest are not: This happens when the network connection is not detected. Make sure you check the cable for damage. Also, inspect if it is properly connected to your network device.
    • The online or internet lights either blink but don’t turn on: It indicates that there is some problem with the internet service provider. In this case, you can contact the internet service provider or wait until the service is restored.

Once you reset the connection, you can power on your computer and try connecting with the wireless network. If resetting the connection does not help, try other troubleshooting ideas.

Fix 6: Reinstalling wireless drivers to troubleshoot internet

Corrupted wireless drivers can cause issues when connecting your Windows PC to the wireless network. To resolve such issues, you can remove the wireless drivers and reinstall them with the latest version.

  • Use the Windows search bar to find Device Manager on Windows.
Open device manager and click Network Adapters
  • When you see the list of devices, select Network adapters with a double-click.
  • After this, click right on the wireless device.
  • Select the Uninstall device.
  • In the Uninstall Device screen, click the Delete the driver software for this device (if it shows up).
  • Then, hit the Uninstall button.
  • Now, select the Network Adapters in the Device Manager screen.
  • Click the Action button.
  • Click on the Scan for hardware changes.

When you see the network adapter name, you can close the Device Manager. Later, you can restart your Windows computer and try connecting to the wireless connection.

Fix 7: Change network settings manually

Incorrect network settings could be the reason that you are not able to connect your Windows computer to a wireless network. To troubleshoot wireless network problems, you can manually change the network settings.

To troubleshoot wireless internet, you need to run a few commands. Read and follow the steps carefully:
  • Use the Windows search bar to find Create a restore point.
  • When the System Properties screen displays, select the Create button.
  • Type the name for your restore point.
  • Hit the Create button.
  • Then, open Command Prompt using the Windows search bar.
  • When the Command Prompt app appears in the result, click right on it to select the Run as administrator option. You may also be required to enter the admin password. Make sure you enter the password and provide confirmation to proceed.
  • After that, you can use the following common lines. Make sure you press Enter after adding each command.
    • netsh int tcp set heuristics disabled
    • netsh int tcp set global autotuninglevel=disabled
    • netsh int tcp set global rss=enabled
  • Then, type in the following command:
    • netsh int tcp show global
  • Press the Enter key. This will launch TCP Global Settings.
  • Make sure you disable all the settings except the Receive-Side Scaling State.

Troubleshoot wired home networks on Windows 10 for HP computers

After ensuring these settings, you can close the Command Prompt window and restart your system. Now, you can try connecting your Windows computer to a wireless network and verify if it is working fine.

Fix 8: Restore your Windows system to troubleshoot wireless network

If you are facing technical problems while connecting your PC to a wireless network then you can simply restore your Windows system. By doing so, you can take your PC to the time when it was working fine.

Restore your Windows computer when Windows PC starts normally. Use the following instructions to understand better:

Note: Before proceeding further, close all the programs and files that are currently open.

  • Use the Windows search bar to find Create a restore point.
  • When the System Properties screen displays, select the System Restore button.
System restore screen on Windows
  • Click the Next button on the System Restore screen.
  • Choose the restore point you wish to use.
  • Click the Next button.
  • Now, review the selection and click the Finish button.
  • Click the Yes button when the warning messages show up.

This will restore your computer to the previous point in time. Please remember that you allow the process of system restoration to finish properly. Interrupting the process might corrupt the hard driver or additional damage to your system.

Additional methods to troubleshoot wireless internet

Wireless or internet connectivity issues can be resolved in numerous ways. If you still have not got the solution to your problem, try out these additional suggestions to troubleshoot wireless network.

  • Change the wireless environment.
  • Restore the BIOS default settings.
  • Change the wireless adapter power options.
  • Reset the Windows computer.
  • Restore personal files on your PC.

Before resetting the computer or performing any hard troubleshooting method, make sure that you create a backup of your system files.


Most PCs are connected to a wireless network. However, it can create a network issue due to which your connection fails. To troubleshoot wireless internet, you can perform the methods we shared above.

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