| [Patricia Cooper] April 9, 2020 |
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| Query My HP Officejet 4632 printer shows an ink cartridge problem during printing. The message shows- “Ink cartridges problem – the following ink cartridges must be replaced- with brand new cartridges.” I am using branded cartridges. Need help to fix this. |
| Response Don’t worry Patricia. We expect you to use the genuine HP cartridges for printing. If you are using a genuine one, then you need to follow the knowledge base article guide to fix HP printer incompatible ink cartridge error. |
| By Technician- [Hector Smith] |