| [Wade Griffin] May 9, 2020 |
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| Query- My HP Officejet Pro 8610 printer shows error code 0xc10a0023 during a print job. It states Printhead Missing, Not Detected, or incorrectly installed on the device. We are using this printer for years. Neither of the recommended solutions has worked. Please help. |
| Response- Thank you, Wade, for explaining the printer problem clearly. This error occurs because of dry ink cartridges or printheads. An improper cartridge installation also leads to this problem. Follow blog instructions to clean printhead on HP Officejet pro 8610 series printer easily. |
| By Technician- [Janet Parks] |