Fix ‘Cannot Sign in to or Create an HP Smart Account’ Issue on HP Printer

HP Smart app is helpful to print & scan from anywhere, share access, and remotely manage tasks. However, when installing the HP Smart app, you may find it difficult to create an account on it or sign into the existing account. If you spot an error message stating Cannot sign into or create an HP Smart account, this guide will help you to resolve the issue.

Cannot Sign-in to HP Smart Account

Since the HP Smart app runs on Android, iOS, Windows, and macOS, this guide will cover all these devices to troubleshoot the account creation or sign-in issue. You can follow the procedure depending on the device you use to run HP Smart.

Troubleshoot the account creation or sign-in issue on the Android

Android users may use different internet browsers such as Chrome, Samsung, and others. Depending on your default browser, you can implement the instructions:

Chrome or Huawei browser

Make sure your browser or HP Smart app is updated on Chromebook or Android devices. Thereafter, you can open the browser manually within your HP Smart app. If Chrome does not work, use Firefox temporarily to create or sign in to the account.

  • Restart your Chromebook or mobile device and connect to the internet if not.
  • Then, check for the updates using any of the following ways:
    • Mobile devices with Huawei browser users can follow these steps.
    • For Chromebooks, visit Google Play Store to find the HP Smart app and update it to the latest version.
    • For mobile phones with Chrome browser, open Chrome in the Google Play Store and hit the Update button if available.
  • Launch the HP Smart app.
  • Select the App Settings option.
  • Tap Sign in.
  • Go to the Menu icon located on the top right.
  • Select Open in the browser or Open in Chrome.
  • After this, create the account or sign in to the existing one.
    • If you successfully sign in, you no longer have to troubleshoot anything.
    • If you cannot create the account or sign in to the account then continue following these steps.
    • If you see the message stating Account already exists or Something went wrong then you need to close the app and open it again. Thereafter, tap Sign in and then type in the credentials. If you still find the issue, follow these steps.
  • Start installing the default browser from the app store.
  • Once done, change your default browser to Firefox. To do so, perform the following steps:
    • Launch the Settings app on your Android device.
    • Then, search for the Default browser or Default apps menu.
    • After this, select the Firefox option from the list.
  • Now, open HP Smart and try creating the account or signing in to the account.
  • After you successfully set up your printer, you can sign in to the account and change your default browser to Chrome.

Samsung browser

If you are using the Samsung browser on your Android mobile, update the browser privacy settings in order to allow your HP Smart app to launch the browser window.

  • Restart the mobile device and connect it to the internet.
  • Then, launch the Samsung browser.
  • Select the Menu icon located on the bottom right.
  • Tap the Privacy button.
  • Here, you need to disable the Block pop-ups option.
  • Then, launch the HP Smart app and create the account or sign in to the existing account.
    • If you successfully sign in, you no longer have to troubleshoot anything.
    • If you cannot create the account or sign in to the account then continue following these steps.
  • Start installing the default browser from the app store.
  • Once done, change your default browser to Firefox. To do so, perform the following steps:
    • Launch the Settings app on your Android device.
    • Then, search for the Default browser or Default apps menu.
    • After this, select the Firefox option from the list.
  • Now, open HP Smart and try creating the account or signing in to the account.
  • After you successfully set up your printer, you can sign in to the account and change your default browser to Chrome.

Other internet browsers

For all other web browsers, you can update the default browser to Firefox temporarily. Later, you can create or sign in to the account.

  • Restart your device and ensure it is connected to the internet.
  • Then, continue installing the Firefox app from the app store.
  • After this, update the default browser to Firefox using these steps:
    • Launch the Settings app on your Android device.
    • Then, search for the Default browser or Default apps menu.
    • After this, select the Firefox option from the list.
  • Now, open HP Smart and try creating the account or signing in to the account.

After you successfully set up your printer, you can sign in to the account and change your default browser to Chrome.

Troubleshoot the account creation or sign-in issue on iOS or iPad OS

As you sign in for the account, you might see a Something Went Wrong message on your screen. If this message does not show up on your screen, you can use Apple AirPrint as a temporary solution to use your printer. But, if you see this message on your screen, you can block the browser cookies and clear browsing data.

  • Go to the Apple device settings.
  • Then, select Safari.
  • Now, scroll down to reach the Privacy and Security field.
  • After that, disable Block All Cookies.
  • Launch the Safari browser on the device.
  • Move on to the HP Smart.
  • Click the Sign in option located on the top. This will open a page to sign in with the HP account.

Please Note: It is not required to sign in to finish these steps.

  • Go back to the Safari settings on the device.
  • Then, select Clear History and Website Data.
  • Switch to the HP Smart app.

Now, you can enter the username and password to finish the printer setup. Then, continue performing print jobs.

Troubleshoot the HP Smart account creation or sign-in issue on macOS

When you attempt to use the HP Smart app on macOS, it may display a message stating ‘Cannot Sign in to or Create an HP Smart Account’. If you are in the same scenario, perform the following steps to fix the problem:

  • Connect your Mac system to the internet and make sure your default browser is updated to the latest version.
  • Then, quit the default web browser using these steps:
    • Click on the Apple icon on your Mac device.
    • Select the Force Quit option.
    • Then, select the browser name from the list and hit the Force Quit option again.
  • Once done, close the HP Smart app and open it again.
  • Now, create or sign in to the account.
    • If you successfully sign in, you no longer have to troubleshoot anything.
    • If you cannot create the account or sign in to the account then continue following these steps.
  • After this, update the default browser to Safari using these steps:
    • Click on the Apple icon on your Mac device.
    • Select the System Preferences.
    • Go to General.
    • Here, you can choose Safari from the drop-down named Default web browser and close the window.
  • Now, launch the HP Smart app and create an account or sign in if you already have one.
    • If you successfully sign in, you no longer have to troubleshoot anything. After you successfully set up your printer, you can sign in to the account and change your default browser to Chrome.
    • However, if you are unable to create or sign in to the account then restart your Mac system, open HP Smart, and try creating or signing in to the account.

In case the issue is still present, you can use Apple AirPrint as a temporary solution to print and scan the files.

Troubleshoot the HP Smart account creation or sign-in issue on Windows

Windows users can use the HP Easy Start app as a temporary workaround for printer setup. This will allow you to scan and print the files from your computer.

  • First of all, you need to visit this page and select the Install HP Easy Start option.
  • Once the app is installed, click on it to open and pursue the on-screen instructions to finish the app installation.
  • Click on the Full Software and Drivers option as the solution.

As you complete the steps, your printer is fully ready to use. Thereafter, you can scan and print your documents from your printer.

In conclusion

HP Smart is undoubtedly an amazing app to manage your print operations. If you find any difficulty signing in to the account or creating the account then troubleshoot the problem by using the solution we have shared above.

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Kelvin Morton

Kelvin Morton

Meet Kelvin Morton, a seasoned content writer with over a decade of experience in the tech world. As a certified professional, he specializes in crafting insightful content that unravels the complexities of printers, computers, and software. With a keen eye for detail and a knack for problem-solving, Kelvin's words are a valuable resource for those seeking practical solutions to their technical woes. Whether you're troubleshooting hardware glitches or navigating software conundrums, Kelvin's expertise shines through, making him your go-to guide in the digital realm. Trust him to demystify technology and make it work for you.

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